Warranty And Lifetime Professional Service

Jwlcreate values your peace of mind! We take pride in all our products and we stand behind the product's quality. All of our EVN™ Diamonds, Sona Simulated Diamonds and selected Moissanite Diamonds are covered by a one year warranty starting from the day when the original order was received.

One Year Warranty Terms

  1. Customers will be responsible for back and forth shipping fees.
  2. Customers must contact one of our teams for the return shipping instruction when sending back the items.
  3. Customers should make sure that items are safely packed before sending them back.
  4. Jwlcreate will not be responsible for any lost or stolen items.
  5. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
  6. Warranty does not cover any refunds on shipping fees, items itself or customs taxes, if any.
  7. Replacing missing stones past 30 days the original delivery will be up for quotation depending on the total carat.
  8. Resetting loose stones due to broken or bent prongs will be up for quotation depending on the actual condition of your jewelry.
  9. Jwlcreate reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear, as determined by our jewelry professionals.

Lifetime Professional Diamond Service

When you purchase an engagement ring with us, you become a valued member of the Jwlcreate family. We pride ourselves in providing continuous premium service after the warranty expires, including care and repair, complimentary ring polishing and a full lifetime diamond service. Replacing missing stones will be up for quotation depending on the total carat.

  • Silver/Gold polishing
  • Professional cleaning
  • Lifetime Diamond Service
  • Plating maintenance

While we offer a full year warranty (which means fixing rings when needed), what we cannot control is how people treat their rings, and thus we cannot guarantee how long rings will stay clean, how long the black and rhodium plating will last, and/or if they ever break. We stand by our lifetime professional service, and if you ever need your ring professionally polished or refinished again, please let us know.

Please contact our team on how to ship your item back. Note that we don't cover shipping fee for this service so you will have to pay for shipping back and forth.